Fourth Quarter 2012

Cover Story: GAWDA's Salute To Service Technicians

Top Service Technicians Tell All
We all know that it’s the salespeople who bring the customers in, but it’s the service technicians who keep them coming back. Meet 10 service technicians who face the rigors of repair every day.

Distributors Take The Wrench To Their Service Departments
In their ongoing quest to build a repair shop that makes money for their businesses, distributors weigh in on the ways they put their service departments together.

Making Your Service Department Profitable
Move your service department from being special to being accountable and earning its place in the company
By Stephen Gianino


MEMBER PROFILE
Haun Welding SupplyHaun Welding Supply
The “Haun Edge” is more than a slogan for this New-York-based company with locations in three northeastern states.

BUSINESS PLANNING

The Red Team
A simple, effective method to improve your mission planning
By James D. MurphyConvention Speaker

BUSINESS SENSE

Growth And Change
Ten questions for Hypertherm’s Dick Couch – Convention Speaker

BEST PRACTICES

Four Questions That Will Shape Your Company’s Future
The new logic of success is that the smart take from the strong.
By William C. TaylorConvention Speaker

ANNUAL CONVENTION

Positioning for Peak PerformanceContact Booth Exhibitors Guide
Preview the products and services that will be on display in Colorado Springs.

Convention Schedule
What to see, who to hear, and where to meet

SALES & MARKETING

Making Long-Term Sales
Does insider knowledge help?
By Rodney Finch

Sales Skills vs. Technical Skills
Industry experts weigh in.

TECHNOLOGY ADVISORY

The Power Of Networking
Doing business on Social Media has absolutely nothing to do with technology.
By Judy C. Flanagan

ONLINE EXCLUSIVES
A Look Inside GGB CharitiesKeen InsightBrent Grover’s Distribution SuccessSocial Media Mistakes to AvoidMore Ways to Improve MarginsFume Litigation ArchivesSafety Blunders
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Service Technician Month

Service Technician Honor Roll
Do you know a great service tech? See the best in our industry and add your service technicians’ names and photos.

Do You Know What Your Employees Need?
A distributor trades in his suit for a technician’s uniform in order to work as a mechanic for a day.

TECHNICAL HOW-TO

It Takes Two
Combining laser beam welding with electron beam welding
By John Lucas

MONEY MATTERS

Improve Gross Margins Without Harassing Your Suppliers
Five ways to improve gross margins without asking suppliers for lower prices
By Jason Bader

Employment Law And Employee Travel
It is important to know the difference between an independent contractor and an employee.
By Bart A. Basi, Ph.D.

SAFETY FIRST

You’re Safe!
Ten reasons why GAWDA membership is a home run.
By Jim Herring and Kelly Bladow

CONSULTANT CORNER
The Medical Gas Safety Act
By Thomas L. Badstubner

Service Trucks
By Michael Dodd

U.S. Considers Trade Rules For Cylinders, Tanks, Trucks
By Richard P. Schweitzer, Esq.

Gloabal Settlement Reached In Welding FUme Litigation
By Michael Degan, Esq.

DEPARTMENTS

President’s Perspective – Looking Forward
By Bryan Keen

Director’s Desk – What Does Peak Performance Really Mean?
By John Ospina

Editor’s Notes – Shout Out To Our Industry’s Finest
By Carole Jesiolowski

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Welding & Gases Today is published quarterly: Winter, Spring, Summer and Fall. Non-member subscription rate is $195.00 per year. GAWDA members (key contacts and branch locations) receive the magazine as part of their dues. GAWDA members can order additional yearly subscriptions (4 issues) for $40.

Executive EditorJohn OspinaManaging EditorCarole Jesiolowski
Contributing EditorsDevin O’Toole • Natasha AlexisCecilia Barbier
Print Design DMS Design Studio Production EditorMaureen Paige

Editorial correspondence should be sent to Carole Jesiolowski, Managing Editor, Welding & Gases Today, carole@WeldingandGasesToday.org. Advertising correspondence and materials should be sent to Judy Flanagan, Data Key Communications, Inc., 5794 Widewaters Parkway, Dewitt, NY 13214; telephone 315-445-2347; fax 315-445-9336.