Editor’s Notes

Editor's Notes

  • What I Learned – and Didn’t – From New-Employee Orientation

    by Diane Sterling Three stories in this issue hit home with me, and I think you’ll find them impactful, too. The article about creating high-quality new-hire orientations and the piece where distributors describe their employee and customer training programs prompted vivid reminders of my own onboarding and training experiences. Many in this industry have built careers working [...]

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  • First Impressions

    Getting to Know GAWDA – and a Great Industry Among the “first-timers” at this year’s GAWDA Spring Management Conference are five new team members of GAWDA Media: Publisher Bill Brod, Relationship Manager Tim Hudson, Graphic Designer Robin Turk and Senior Editors Charles McChesney and me. We’ll be among the “fresh faces” at the welcome reception, in [...]

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  • Shakespeare, Scottsdale, and Social Media

    Every successful distributor says that customer relationships are at the heart of his or her business; in fact, relationships are the engine driving their success. Yet in this new age of digital communication, where customers spend more time looking down at a screen, often held in their hand, establishing relationships has become harder. The days [...]

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  • ‘Start your day off in a shipyard, end it in a winery.’

    These words from Bob Laing, president of Industrial Source, whose company is celebrating its 70th anniversary this year, pretty much sum up the best thing about the gases and welding business. “The variety of customers in many different industries, everything from a sandwich shop to a fiber optic cable plant,” adds Shane Miles, whose company [...]

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  • It Is All About The Deeds

    On a very cold day in January 1981, I was sitting in Veterans Stadium watching the Philadelphia Eagles beat the Dallas Cowboys for the NFC Championship. It was so cold that the water pipes in the bathrooms froze! Eagles fans are a hardy group, so this event was barely noticed. What caused a stir was [...]

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  • All Is Changed, Changed Utterly

    Each year, Welding & Gases Today interviews by phone a random sampling of GAWDA members to find out expectations for the coming year. 2015 is shaping up to be a year of growth as both Distributors and Suppliers expect an upturn in sales activity, at rates higher than in previous years. No one is forecasting [...]

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  • ‘The opposite of love isn’t hate. It’s indifference.’

    I’ve been thinking a lot about these words from Nobel Prize winning author Elie Wiesel as this issue was being put together. When it comes to the relationship between distributors and suppliers, there are a lot of feelings, none of them indifference. According to the annals of the National Welding Supply Association (renamed Gases and Welding [...]

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  • If I Could Turn Back Time

    Cher no-introduction-needed-amazing Cher is on a comeback tour this summer. So are the Rolling Stones. So are Bruce Springsteen, Peter Frampton, Carlos Santana, Billy Joel, Rod Stewart (OK, he’s always on a comeback tour). Have you seen what these cats look like lately? And save for Cher, they do appear a bit saggy, don’t [...]

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  • 20 Steps From Stardom

    The secret is now out. I am a movie freak. I love watching movies:  Oscar contenders, independent ones, foreign ones, old ones that make me cry, scream and just laugh at the absurdity (I watched Jaws on a huge drive-in screen in the middle of a cornfield…Jaws! In the middle of a cornfield! Seriously?), animated [...]

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  • Five Important Truths About Our Industry

    GAWDA’s Annual Business Forecast is, hands down, the most favorite story for Welding & Gases Today’s editorial staff to work on. It involves talking to GAWDA members all over the country, hearing about the industry, the good and the bad, upcoming products, and what may happen during the next 12 months. Writing it involves a [...]

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  • The State of Independents

    Complacency leads to mediocrity, writes General Air Service and Supply’s Brad Armstrong, and mediocrity works as long as your competitor has agreed to the same level of performance. In his article starting on page 103, Brad gives specific examples of how to make sure the words “value added” really do add value to your customer [...]

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  • A Summer To Remember

    EDITOR’S NOTES The conversation about health care has heated up as businesses prepare for the full effect of the Affordable Care Act. On July 2, the White House announced that it is delaying implementation of the Employer Mandate until 2015. The reality is that most businesses are still not clear as to what the ACA will [...]

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  • New Ideas, Big Ideas

    Winter was especially rough this year. Where I live and work in upstate New York, the winter dragged on and on. In fact, as I write this, it is snowing outside, even though it is way past the first day of Spring. I know I didn’t have it as bad as some GAWDA members in [...]

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  • On Preparation And Adjustment

    What do fishing, floating, food shopping and asking forgiveness have in common? They’re activities that some of this year’s board of directors participate in when not working. Who knew that two board members wield their chef’s knives like mig torches in their kitchens? Who knew that playing in dirt and restoring classic wooden boats could [...]

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  • Summer Time, And The Livin’ Is Easy!…Not!

    The industry is heating up and business is getting hot again. By Carole Jesiolowski

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  • “An Awesome Business To Be In”

    The Business Forecast is “print networking,” and it’s the most highly anticipated story of the year. By Carole Jesiolowski

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  • Super Sales In A Super City

    GAWDA’s convention is being held in October, in a hotel literally in the very heart of Manhattan. This issue previews the speakers, the events and the details of what Exhibitors will be showing at the Contact Booth Program. By Carole Jesiolowski.

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  • The Customer Connection

    Ritz Carlton sets an example of exceptional customer service. By Carole Jesiolowski.

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  • Leaders For A New Economy

    GAWDA members are not rolling over and playing dead. Welding & Gases Today found out that distributors and suppliers are hitting the recession head-on. By Carole Jesiolowski.

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  • It’s All In The Family

    The Gases and Welding Distributors Association is launching a next generation Web presence. The site will feature all of the most pertinent gases and welding industry information. By Carole Jesiolowski

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