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Customer Service Archive

  • Customer Service Wake-Up Call

    Have you ever stopped to think about how you want to be served when you are the customer? Of course you have. The bigger question is: Do you make sure that your customers are treated as you want to be treated? Without your customer, you’re out of business. Sure, you have customers who make it [...]

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  • Customer Service Tangibles

    WestAir defines, evaluates and rewards customer service. Everyone says it. “Our service differentiates us.” How many times have you heard that from an independent distributor? In San Diego and at 17 other locations throughout California, Arizona and Texas, WestAir Gases & Equipment not only says it, but proves it. Andy Castiglione Sr. and his wife Sue founded [...]

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  • Managing Excellence

    Product Excellence Manager Phil Royle works online and in person to protect Legoland’s reputation. Phil Royle gets paid to make sure visitors to Legoland Florida go away satisfied. Royle, the park’s product excellence manager, has 12 years of experience with Merlin Entertainments Group, the parent company of Legoland. A native of England, Royle worked at Legoland Discovery [...]

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  • Top Service Technicians Tell All

    Meet 10 service technicians who face the rigors of repair every day.

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  • Service Technician Honor Roll

    Do you know a great service technician? You can help GAWDA Celebrate the top service technicians in the industry by adding your service technicians’ names and photos to Welding & Gases Today’s Service Technician Honor Roll. Check back often to see who is the best in our industry and why. Nominate a service tech here. The following [...]

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  • Auditing Compressed Air Quality

    A simple evaluation can save as much as 25 percent on energy and maintenance costs. By David Barleen.

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  • Are You Referral-Worthy?

    Assess your distributorship’s skill at getting those all-important referrals. By Christine Corelli

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  • What Your Customers Really Want

    Welding and gases end-users have strong ideas on what they look for when choosing a distributor.

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  • Turn A Negative Into A Positive

    Customer complaints are among the most useful feedback a distributor can receive. By Gary Moore.

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  • How To Use Customer Surveys

    If done properly, surveys can tell you a lot about your company. By Jason Effing, P.E.

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