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As the official magazine of the Gases and Welding Distributors Association (GAWDA), a non-profit organization, this publication carries authoritative notices and articles in regard to the activities of the Association. In all other respects, neither the Association nor the publisher of Welding & Gases Today, Data Key Communications, Inc., are responsible for the contents thereof or the opinions
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Customer Service Archive
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Are You Referral-Worthy?
Assess your distributorship’s skill at getting those all-important referrals. By Christine Corelli -
What Your Customers Really Want
Welding and gases end-users have strong ideas on what they look for when choosing a distributor. -
Turn A Negative Into A Positive
Customer complaints are among the most useful feedback a distributor can receive. By Gary Moore. -
How To Use Customer Surveys
If done properly, surveys can tell you a lot about your company. By Jason Effing, P.E. -
More Than Just Flowers
How to stand out when competition comes down to customer service. By Mark Mayberry -
Strategies For Handling Irate Callers
Learn how to handle irate callers. By Nancy Friedman -
The Customer Empathy Solution
Customer empathy in the gases and welding industry means making a customer love you and creating an emotional tie with an industrial gas or welding equipment customer. By Ross Shafer. -
Thank-You Notes 101
Thank you notes are critical for maintaining customer relationships. -
Open Your Doors For Open Houses And Let Customers Know Your Gratitude
Open house events are a great way to show your customers how much you value them. -
The Six Cardinal Rules Of Customer Service
Learn the six cardinal rules of customer service. By Nancy Friedman









