The Inside Scoop

Meet three behind-the-scenes individuals who make outside sales succeed.

Vanessa Foster    
Vanessa Foster    Inside Sales, Lampton Welding Supply (Wichita, KS)

On The Job: 21 years

Typical day: My day starts at 8:00 a.m. and ends at 5:30 p.m. I dispatch and process billing for the bulk gas deliveries and make sure that customer tanks are filled in a timely manner. I typically answer 15-20 calls from customers and track backordered sales with our vendors. I also provide salespeople with support when they need me to provide quotes or enter orders into our system.

Most important skill set: Relationship building. My customers are my friends.

What I like most about my job: Providing help to customers who don’t know what they want. Those customers seek me out.

 
Chip Blevins    
Customer Service Representative, Cee Kay Supply (St. Louis, MO)

On The Job: 19 years

Typical day: I’m on the phone eight hours a day answering inquiries and taking orders. Each day brings something new and different. A good day for me is to take 20 to 30 order calls.

Most important skill sets: Product knowledge; patience with new salespeople.

What I like most about my job: Customers can ask a lot of questions and I like steering them in the right direction. Sometimes, they don’t realize what they need.

  Chip Blevins
 
Jamie Freije    
Jamie Freije   Marketing and Sales Assistant,
Indiana Oxygen Company (Indianapolis, IN)

On The Job: 18 years

Typical day: My day starts at 8:00 a.m. and ends at 4:00 p.m. I handle displays for the stores and all marketing, including maintaining our company‘s Facebook page. I monitor outside salespeople‘s expenses and provide them with the marketing materials they need. I am responsible for sales to some national accounts.

What I like most about my job: The diversity and the people. I enjoy working with people who work hard and are enthusiastic about everything they do.

Most important skill set: My ability to multi-task and good communications skills. I am approachable and easy to work with.

Gases and Welding Distributors Association