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All About The Customer

I recently was able to persuade one of my customers to make a change in their fuel gas. Due to the acetylene problems we have been incurring, I decided to demo an alternative fuel. After some hesitation, they decided to give it a try. Even with their increased work load, their fuel gas usage since the change has decreased. It makes me feel better as a distributor to know that I can help my customers save money and time with simple suggestions. Some might call it a naïve move, because I am selling that customer less gas. I look at it differently. I might not sell that customer more gas volume in the short run, but I believe the suggestion helps to create customer loyalty and in the long run, that’s what counts. That’s what we push, customer service and our relationship with our customers. So, instead of worrying how I can make more money, I find it more beneficial to go outside the box and think, how can I strengthen my relationship with my customers.

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