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Putting The “Service” In “Service Technician”

A service tech—be it a welding equipment repair technician or cryogenic installation technician—must be many things. A technician must be skilled, of course. But skill can be gained through training. Perhaps as much as anything, a technician must be able to interact and communicate with customers. It’s right there in the name—service technician. And great service is not an attribute that is easily taught.

One distributor manager noted recently that service techs are not like salespeople, who are used to being singled out and praised for meeting their goals. Well, all of that is about to end. With Service Technicians Month in our midst, Welding & Gases Today is doing everything it can to recognize the industry’s technicians. And because this aspect of customer service is so important, we want to reward the best example of customer service from a service tech.

During the month of September, W&GT is holding its first ever Customer Service Technician Contest. The concept is simple: share your stories of service techs delivering great customer service. Then it’s up to members to vote on which technician tale is most deserving. Deserving of what? I’m glad you asked.

GAWDA’s supplier members have kicked in to help us honor the industry’s best purveyor of service. The winner will receive more than $500 in prizes provided by industry suppliers. We’ll reveal details of the prize throughout the month of September.

So what do you have to do to take part? It’s simple. Head on over to the Welding & Gases Today group on LinkedIn and look for the discussion called “Customer Service Technician Challenge.” Add your story to the discussion any time during the month of September. Here’s a tip: the earlier you add your entry, the more time people will have to vote for your story.

Finally, it’s up to industry members to cast their votes. To vote, visit the discussion on LinkedIn and simply click the “Like” link under your favorite story. Voting will continue throughout the month of September and run until October 15. You can vote for more than one, so you don’t have to worry about a “better” entry popping up later on. Just be sure to check back every few days for new entries.

So show us your customer service in the spirit of Service Technicians Month—and win some great prizes in the meantime. Visit the main contest page for full details and the latest updates.

UPDATE: When we set out to create this contest, we had a goal of at least $500 in mind. Since the writing of this blog, I found out that Abicor Binzel has generously contributed $500 in cash for the contest winner. I can’t reveal any other prizes just yet, but needless to say, there’s much more to come. The winner will receive more than $1,000 in prizes.

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